【髮林國際 AI頭皮客製化養護師 「頂」級服務再升級 Hairing International AI scalp customized scalp caregiver's ''top'' service is upgraded】
''Do you have skin trouble? We can do a test for you!'' This scene is a scene often seen in department stores. Hair is known as our second life, but the service of scalp testing is not common, or lacks clear judgment standards and scientific comparison persuasiveness, which makes customer's questions difficult to understand. Hairing International uses AI to combine big data, cloud and customized platforms to let ''AI Smart Scalp Inspection Service'' help you worry-free.
In the afternoon, two ladies leisurely walked into Hairing's flagship store near the Hsinchu high-speed rail station, preparing for scalp care. Wenjuan Li, general manager of Hairing International, personally greeted the two VIPs who were like friends, and properly arranged the scalp caregivers in the store to provide services. ''In fact, in addition to the ladies, we also have a lot of senior managers in bamboo sciences, taking advantage of the vacation to solve the gray hair and scalp problems, and relax by the way.'' Hairing International Health Hair Group, which has been established for many years, is not like others. Brands spend a lot of money in advertising, but they have long been passed on through word of mouth. They have gained a good reputation among many customers to customers.
【心疼差點要洗腎的媽媽從此走上頭皮養護之路 The mother who was distressed and almost required dialysis has since embarked on the road of scalp care】
Wenjuan Li, the founder of Hairing International, said with emotion, ''My mother's health is my original intention when I founded Hairing. ''16 years ago, my mother tried a variety of hair dyes on the market in order to solve the gray hair problem. It hurts, even to the point where it almost needs dialysis. After reluctantly giving up, Wenjuan Li began to pay attention to many hair products on the market. She found that many products not only failed to help consumers, but also caused harm. If the user had folliculitis, hair loss, dandruff, Scalp troubles such as oil will not only fail to achieve the original purpose of improving gray hair and hairdressing, but will also have adverse effects and affect health.
Faced with the current market situation, Wenjuan's Li idea is to solve the root of the problem in order to improve the gray hair and scalp problems. Apart from cooperating with Chinese medicine practitioners to develop care products made with natural ingredients, Wenjuan Li believes that it should also be combined with scalp testing to help customer's scalp, hair and muscle health through a two-pronged approach, visually and scientifically.
With a Canada EMBA degree and a British International Head Beauty Lecturer Certificate, she chose to take the initiative. ''Ten years ago, when the Chinese people didn't know about scalp testing, they took a scalp tester, and the whole Taiwan ran through. ''Wenjuan Li recalled the situation at that time, ''In the beginning, I went to a chain of organic stores to get in touch. For customers who are more concerned about their health, first use the instrument to perform a scalp test for them, and then use the concept of home health care and shampoo to promote natural care. Later,the scalp and hair muscle care products developed by Chinese medicine doctors can improve the scalp problems. Slowly making a monument and opening a store, he has been deeply involved in the scalp care industry for 14 years.''
【要SOP、技術、解說力 養成專業人才有難關 It is difficult to develop professional talents for SOP, technology and interpretation】
After the career gradually got on the right track, new problems followed. ''At that time, it was hard to train a scalp caregiver, but the other party left because of career planning. This is really hurtful for us, not only a loss. Training costs, and even more loss of talent. ''Wenjuan Li explained.
This is because scalp caregivers place great emphasis on professionalism. Not only must they follow the SOP when operating equipment and inspecting customer's scalp, but also scalp caregivers also need to have consistent scalp classification data interpretation standards and know how to explain the current situation to customers. And the service process allows customers to understand the importance of natural care. Therefore,every scalp health care professional who can work independently must spend some time to develop, in order to ensure that the services provided to customers can maintain a stable level and manage the health of the scalp of the guests.
Just because it is so difficult to train personnel, it has greatly affected the pace of Hairing's business expansion over the years. ''Our technology and products are in place. Only the training and retention of personnel is an insurmountable hurdle.As a result, it is impossible to smoothly expand to branch. ''Wenjuan Li, who was thinking about how to solve this problem, never expected to be able to help herself. It is the most powerful artificial intelligence(AI).
「當時也是真的沒有辦法，只好上網搜尋該怎麼突破瓶頸的方案。」李雯娟分享她與南臺科技大學的結緣契機，她在網路上發現，南臺科技大學的 AloT智慧聯網應用技術研發中心聚焦在發展人工智慧影像識別、物聯網 (IoT)應用、雲端服務平台之整合性智慧聯網應用技術，多年來已累積豐富的產學合作經驗，於是進一步接觸南臺AloT團隊，並讓該團隊了解自己的需求。
''At that time,there was really no way, so I had to go online to search for solutions to break through the bottleneck. '' Wenjuan Li shared her opportunity to connect with Southern Taiwan University of Science and Technology. She found on the Internet that Southern Taiwan University of Science and Technology's AIoT Smart Networking Application Technology R＆D Center focused In the development of artificial intelligence image recognition,Internet of Things(IoT) applications, technology, has accumulated rich experience in industry-university cooperation over the years, so I further contacted the Southern Taiwan AIoT team and let the team understand themselves Demand.
【10萬張影像當基礎 AI+雲端開發即時客製服務 100,000 images as the basic AI+cloud development real-time customized service】
''Professional scalp inspection has accumulated more than 100,000 scalp inspection images, and unique Hanfang series of products can be customized to improve the gray hair and scalp condition of customers is the biggest advantage of Hairing. ''Southern Taiwan University of Science and Technology initially assessed Hairing's many years of experience.Process, directly point out the key, and this is also the key image database that can propose suitable improvement packages for customers with different scalp problems. In addition, Hairing's original scalp detection technology is a powerful tool. Southern Taiwan University of Science and Technology recommends combining it with scalp imaging and AI to establish an ''AI smart scalp detection service. ''At the same time,it can also use the cloud to record and analyze the consumer's scalp treatment history, and use smart networking technology to help customers and Hairing jointly master the maintenance status, bringing consumers a different customized experience of scalp maintenance.
In addition to preliminary assessments and suggestions, Southern Taiwan University of Science and Technology also proposed a plan, suggesting that Hairing participate in the ''Service Industry Innovation Research and Development Project''(SIIR)of the Department of Commerce, with funding subsidies from SIIR and expert advisory committees.Various government resources such as industry counseling, etc., implement this set of planned AI intelligent detection technology in the business, and generate more qualitative and quantitative benefits.
''Throughout the entire SIIR project, we defined the scalp problem map and commissioned the Southern Taiwan University of Science and Technology to develop the system and let the AI recognition engine learn interpretation experience and standards. At the same time, I also took lessons from Taipei Medical College and accumulated scalp testing. Years of professional knowledge integration, after continuous recognition and learning for AI, I found that the more accurate the recognition. high. Wenjuan Li shared that by inputting a large number of scalp images to the cloud and providing AI for deep learning, AI can target consumer's scalp health and problems, such as: hair follicle inflammation,excessive dandruff, scalp allergies, excess oil, etc. , For interpretation and identification. 李雯娟說，
Wenjuan Li said, ''There are many people in the company who are working together on this project, like the IT engineer of the Taichung head office, who has to deal with a lot of image analysis work every day, and put on the recognition engine to let the AI learn. At present, this system has completed 80％ to 90 ％,and now we can achieve real-time interpretation. When there are customers in the store for inspection, the image can be uploaded to the cloud simultaneously, allowing the AI to automatically Perform identification. Customers no longer need to spend a lot of time on manual interpretation and explanation after testing. Now Hairing can provide customers with the most immediate AI intelligent customized services!''
【解決人才培訓難點 SIIR力促異業結盟 Solve the difficulties of talent training SIIR promotes cross-industry alliances】
Speaking of SIIR, Wenjuan Li believes that the advisory committee is indispensable. ''In the early days, the committee members asked us a lot of detailed questions, which stimulated us to think more deeply; after the mid-term review looked at our image database and the identification results judged by AI, the committee members with biological cell research background suggested that we should not just focus on single scalp For the interpretation of symptoms, it is necessary to carry out complex and multi-symptomatic blind test identification and interpretation for customers. For example, scalp problems such as excessive dandruff, scalp allergy, and excess oil can be detected at the same time. This is something we did not expect.''
In addition to the use of AI technology for scalp detection, Wenjuan Li feels that since participating in SIIR, the entire team has more opportunities to reach many customers, peers and people from other industries in the process of developing this system. After the system is launched, it will also reduce the burden of training new service personnel. Using this set of AI scalp testing, even novice scalp caregivers can quickly get started. In this way, it not only greatly solves the problem of talent cultivation of Hairing, but also gives the company more confidence in external expansion. '' I think we have been squatting long enough, and we must act immediately if we make new progress this year.''
''Diversified cross-industry alliances are also the recommendations of the committee members.'' Wenjuan Li further gave an example. Whether it is the beauty and hairdressing industry of the same industry, or the SPA aromatherapy, confinement center, dermatology, etc. of different industries, it can be integrated into this set of AI scalp recognition. In the service information system of the engine. This proposal unexpectedly coincides with the spirit of Hairing since its founding: ''Health, from the beginning'', through AI intelligent detection customized services, so that ''scalp health improvement is visible''! Wenjuan Li said excitedly that in the future, we can even cooperate with body meridian therapy shops, etc., and AI new technology health-related industries, by then we can realize the ultimate ideal of ''health from head to toe'' that Taiwan is an island of scalp health!
After one year of SIIR's baptism, Hairing has begun to use this newly created AI intelligent system and platform to allow scalp caregivers to conduct scalp scientific verification and analysis for customers, and then give appropriate scalp, hair and muscle nutrition according to different scalp problems. Care products, and teach customers how to take care of home natural care. Wenjuan Li expects that in the future, more and more stores and health professionals can conduct scalp testing and interpretation for customers online at that same time; stores do not have to worry about scalp care must be determined by human resources, and there will be uneven conditions. It will not only greatly reduce the time and money cost of future franchise store personnel training, but also bring innovation and protecting to consumers.